WhatsApp For Business
Blog

WhatsApp for Business: How to Get Started

Despite the promise of WhatsApp for business to boost customer engagement, it’s important not to jump the gun. Its potential as a customer comms platform will be severely restricted while FaceBook gradually transform into a B2C messaging platform. 

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Customer Satisfaction
Blog

Customer Satisfaction Surveys: Success Metrics

Interactive messaging — real-time communication between people and businesses through voice and text messaging — has become a vital part of doing business. Keep your…

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Extreme Weather Conditions
Blog

Crisis Communication Planning for Extreme Weather

Winter is here, and with it comes extreme weather. During the stormy conditions of early 2018, the UK economy lost a minimum of £1 billion a…

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Customer
Blog

Digital Customer Journeys: How to Create and Optimise Them

You’ve put effort into the products and services you sell and paid for effective direct marketing to promote them, successfully building interest and bringing customers…

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Customer Browsing Mobile
Blog

Ecommerce Order Fulfillment: 5 Mistakes to Avoid

Ecommerce order fulfillment sets you up to wow your online customers with fast, impactful service, but if you’re making mistakes in the ecommerce order fulfillment…

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Financial Services Buildings
Blog

Why Rich Communication Services (RCS) Will Be Non-Negotiable for Digital CX in Financial Services

For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…

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