What Are Your 2018 Customer Service Priorities?
Please check out some great new video content we’ve shared on YouTube.
This is from our successful presence at the recent (November 2017) Customer Engagement Summit November.
It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.
They were asked about their understanding of what brands needs to work on most in 2018, and we got some intriguing responses:
“We need to start thinking about affordability of what we all offer. The market expects some economic shift post Brexit, and we all need to be ready for that.” – Dawn Roberts, Operational Strategy & Planning Manager, Express Gifts
“It has to be all about consistency and speed. The problem is that the organisations out there doing it right are making everyone else look really bad!” – Steve Hurst, Editor, Engage Business Media
“No matter what kind of contact you ever make with a company, you want it done quickly and efficiently. And let’s face it – kids won’t wait longer than a microsecond to get something done!” – Rich Davies, Head of Colleague Wellbeing & Citizenship at Barclays UK Retail and Business Bank, Barclays
We hope you find time to check the video out – we think there’s some really good insights, here.
Lee Trenam, Senior Account Director