VoiceSage’s Customer Express Gifts To Speak At Engage
Proactive customer contact service leader will be major presence at upcoming premier sector event
Dublin & Birmingham, 6 November, 2017 – Customer engagement services leader VoiceSage is delighted to announce that its customer, home shopping service leader Express Gifts Ltd, will be speaking at the highly anticipated Engage Customer Engagement Summit this November 13, in a key speaking slot under the ‘Customer Engagement Transformation’ topic stream.
At the Summit, Express Gifts’ Operational Strategy & Planning Manager, Financial Services, Dawn Roberts, will discuss how automated surveys have helped the retailer, which provides a personal shopping service to around 1.5 million customers, build up a huge wealth of data on users and their preferences to deliver against its brand promise.
Dawn will also discuss proactive customer engagement solutions in its collections, plus how a Visual Touch Message-based system is helping it make it easier for customers to make a payment, with a 90% retention rate, and an uplift in conversion rates amounting to a £1m worth of revenue.
VoiceSage is a Platinum level sponsor for the Engage Summit, which helps the global community of customer experience (CX) practitioners best exploit winning customer engagement strategies. VoiceSage’s plans include a stand presence, plus a specially-designed supporting webinar on Customer Engagement which took place on October 26 and can be downloaded here.
The event, scheduled for November 13, 2017 at Westminster Park Plaza in London, will feature at least ten-plus topic streams and over 60 presentations, attracting over 900 delegates, and is firmly established as Europe’s premier customer and employee engagement conference.
For the 2017 conference, VoiceSage’s plans include a stand presence, a Keynote presentation in the ‘Customer Engagement Transformation’ topic stream featuring a user journey, plus a specially-designed supporting webinar on Customer Engagement to help professionals explore the proactive customer engagement solutions in today’s market.
“We are delighted that Express Gifts is presenting their user journey at Engage, and look forward to meeting and sharing best practice with the the customer experience community on the day,” said Paul Cogan, VoiceSage’s COO.