VoiceSage Reaches Finals Of Major Sector Awards For Record Sixth Time
Proactive customer contact leader in line for market recognition of its contribution for the sixth year
Dublin & Birmingham, March 8, 2018 – Customer engagement services leader VoiceSage is delighted to announce it has – once again – made it to the finals of the prestigious Network Computing Awards later this month.
In the running for the coveted title of ‘Return On Investment Of The Year’ award, this is the unprecedented sixth successive year the company has made the finalist stage in the competition, 100% user-driven.
It hopes to cap its five wins for ‘Contact Centre Product of the Year’ with success in a revised scheme and new category based on demonstrable business results and quick ROI (return on investment), for its powerful and highly popular VoiceSage Contact cloud-based customer engagement solution.
The Awards, now in their 11th year, recognise the companies and technology solutions most instrumental in the previous 12 months in helping organisations function better through optimised, strategic use of their networks.
The Dublin and Birmingham company is in a strong position to succeed again in 2018, given that its solutions allow brands to deliver a consistent and rich customer experience and realise tangible business improvements.
For instance, for every 10% of customers that engage with VoiceSage delivered text, customers consistently report a conversion rate of up to 80% while a VoiceSage automated IVM (interactive voice messaging) system can halve contact centre resource requirements.
Addressing the biggest need in our market
“We’re delighted that VoiceSage has yet again made it to the finals of these prestigious awards,” confirmed VoiceSage founder and CEO, James J Kett.
“Our nomination this year is very close to our hearts, as proven customer ROI is testament to the contribution our solution makes to meeting the biggest need of our market at the moment – enabling brands to proactively engage with customers in a way that’s simple, cheap, immediate and so cost effective it pays and then repays the initial investment.
“Our customer engagement solutions and services have deep traction with a wide range of organisations including some of the UK’s leading retailers and financial services organisations, who all need to deliver a seamless omni-channel experience for customers as well as financial ROI.
“We are honoured that the readers and community of Network Computing are considering us for this important award.”
Voting for the 2018 Award scheme will close on March 13, with finalists announced and winners set to be declared at a gala evening ceremony on March 22.
To find out more about these awards and to cast your vote, go to networkcomputing.co.uk