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Healthcare WhatsApp Chatbot: Reasons Why This Industry Needs It

WhatsApp Chatbot: Is This the Future of Healthcare? Digital transformation programs in healthcare have quickly changed the way hospitals and medical centres work. Challenges like…

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digital debt collection strategies
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Why Digital Debt Collection Strategies Like Rich Media Messaging Will Outlive the Pandemic

How many companies use digital debt collection strategies? What debt collection channels bring the best results? Or how difficult or easy is it to engage…

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How Insurance Companies Can Streamline Their Digital Communications With Mobile Messaging
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How Insurance Companies Can Streamline Their Digital Communications With Mobile Messaging

Are you embracing digital transformation to keep up with customer expectations? Research shows that 90% of executives in the insurance industry claim to have a…

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Inbound Contact Center Metrics and How to Track Customer Success

Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…

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Blog

Rich Communication Services: The Benefits and Drawbacks

SMS has been around for 27 years and in that time, it’s evolved to become one of the most valuable go-to marketing channels available. Marketers…

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Optichannel
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How Optichannel Communication Speeds Up Your Debt Collection Process

For a long time, the debt collection process has favored businesses. Instead of creating custom steps in the debt collection process that cater to the…

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