Are you embracing digital transformation to keep up with customer expectations? Research shows that 90% of executives in the insurance industry claim to have a…
Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…
SMS has been around for 27 years and in that time, it’s evolved to become one of the most valuable go-to marketing channels available. Marketers…
For a long time, the debt collection process has favored businesses. Instead of creating custom processes that cater to the needs of each customer, collection…
Is it too early to mention Black Friday, Cyber Monday and the holiday shopping period? Not for retail brands ramping up for their promotions around…
