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Read moreHow to Decrease Costs in Contact Centres
The customer service industry is currently facing many challenges. During the time of COVID-19, contact centres are adapting to new working environments whilst trying to…
The customer service industry is currently facing many challenges. During the time of COVID-19, contact centres are adapting to new working environments whilst trying to…
SMS is one of the most personal ways to connect with your customers. Your messages show up next to texts about weekend plans and quick…
When it comes to audience outreach, two terms that often come up are omnichannel vs. multichannel marketing. They’re used interchangeably to reference targeting customers on…
As an ecommerce seller, you might see someone click through an ad or social post and clock that as a win. But if there’s no…
Digital transformation in financial services has changed the way people manage their money. From sophisticated mobile banking apps to personalized text message services, the banking…
We would like to invite you to join us for a breakfast briefing on February 26th, 8.30 am at Westbury Hotel, Dublin 2. In conjunction…
