fionndaly, Author at VoiceSage
Blog

Digital Customer Experience Conference Manchester 2018

One of the UK’s foremost digital customer experience conferences is coming to Manchester on October the 3rd. VoiceSage are delighted to be attending. As well…

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SMS Marketing
Blog

16 Essential SMS and Rich Media Marketing Tips [with Examples]

SMS messaging is still one of the most-loved features of smartphones. It’s also one of the most engaging when it comes to interacting with customers…

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Customer Receiving SMS
Blog

SMS Marketing Campaigns: An 8 point guide

Today, marketing teams work hard to engage customers, cut costs and reach revenue goals, despite low engagement rates for email campaigns, branded apps getting deleted…

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SMS vs Email and Apps
Blog

SMS vs Email and Apps: Customer engagement infograph

We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…

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Blog

Optichannel Marketing: The Only Way to Cope With Changing Customer Psychology?

In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…

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Blog

What Are Your 2018 Customer Service Priorities?

Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.

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