Decrease Contact Centre Costs
Blog

How to Decrease Costs in Contact Centres

The customer service industry is currently facing many challenges. During the time of COVID-19, contact centres are adapting to new working environments whilst trying to…

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Remote Working
Blog

How to Support Remote Contact Centers: Give Agents the Resources They Need to Keep Your Business Functioning at Its Best

As Covid-19 continues to spread around the globe, businesses are finding themselves in uncharted waters. Many processes are changing to ensure employees, customers and communities…

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Contact Centre Conference
Blog

Future of the Contact Centre Conference 2020

VoiceSage are excited to be sponsoring the Future of the Contact Centre Conference, as it returns to London in 2020. This event will be taking…

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automated messages
Blog

The Need for Automated Messages in Customer Service Teams

Is there a need for automated messages in customer service teams? For sure. Many companies are trying to deliver a hyper-personal experience by responding to…

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Blog

19 Text Message Templates for Customer Service & Marketing Pros

Imagine a new customer buys one of your products online. To optimize their post-purchase experience, you send them a welcome message text, followed by details…

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Blog

How Customer Service Teams Can Measure Shopper Satisfaction with Customer Surveys

In retail, especially in brick-and-mortar stores, how you interact with customers partially determines their level of satisfaction. Plus, with access to digital platforms like social…

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