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AI in Customer Support: The Next Revolution in Customer Service [with Examples]

AI in customer support is like having a virtual assistant that can answer questions and solve problems for customers. Just as a personal assistant can…

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5 Reasons to Improve Customer Loyalty for Business Growth

Want to improve customer loyalty? You probably already know this, but improving customer retention can kill two birds with one stone. Firstly, it guarantees repeat…

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Lead the Charge: Key Strategies for Achieving Customer Service Excellence in 2023

Customer service excellence refers to organizations committing to deliver high-quality, positive, and efficient customer support diligently and consistently. Intuitive customers know whether an organization cares…

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8 Benefits of Collecting Customer Feedback Throughout the Customer Journey

Every business has one goal: to make customers happy. After all, without happiness, you’re not likely to make many sales. But keeping customers happy is…

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Customer Service and Customer Experience: Operational Differences and Similarities

Customer service and customer experience are terms you’ll hear frequently in business. There’s a good reason for this. Together, they form the backbone of every…

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How to Create Customer Service Chatbots

What’s a Customer Service Chatbot? A customer service chatbot is a bot that uses artificial intelligence, machine learning, and natural language understanding to mimic human…

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