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8 Benefits of Collecting Customer Feedback Throughout the Customer Journey

Every business has one goal: to make customers happy. After all, without happiness, you’re not likely to make many sales. But keeping customers happy is…

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Customer Service and Customer Experience: Operational Differences and Similarities

Customer service and customer experience are terms you’ll hear frequently in business. There’s a good reason for this. Together, they form the backbone of every…

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How to Create Customer Service Chatbots

What’s a Customer Service Chatbot? A customer service chatbot is a bot that uses artificial intelligence, machine learning, and natural language understanding to mimic human…

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How to Leverage Good Canned Responses to Boost Conversion Rates and Increase Revenue

Let’s be clear, people are the main investment your business will make. Time is money, after all. So it’s essential that your customer service staff…

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A Simple Guide to Customer Engagement in 2023

Customer engagement is a vital part of handling your company. It affects the way you obtain new customers, retain old ones, and how much revenue…

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Customer Feedback Strategy: A Comprehensive Guide To Understand Your Audience

Customer feedback is the lifeblood of successful brands. Here is why and how you can set effective customer feedback management for your business. If you…

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