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How to Create Customer Service Chatbots

What’s a Customer Service Chatbot? A customer service chatbot is a bot that uses artificial intelligence, machine learning, and natural language understanding to mimic human…

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How to Leverage Good Canned Responses to Boost Conversion Rates and Increase Revenue

Let’s be clear, people are the main investment your business will make. Time is money, after all. So it’s essential that your customer service staff…

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A Simple Guide to Customer Engagement in 2022

Customer engagement is a vital part of handling your company. It affects the way you obtain new customers, retain old ones, and how much revenue…

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Customer Feedback Strategy: A Comprehensive Guide To Understand Your Audience

Customer feedback is the lifeblood of successful brands. Here is why and how you can set effective customer feedback management for your business. If you…

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6 Examples of Bad Customer Service & How to Fix Them

Post summary: Watch out for the 3 BIG Rs. After a bad customer experience, companies can lose Revenue, Reputation, and Respect. Customer expectations have changed….

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Customer Survey
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How To Increase Your RMM and SMS Survey Response Rates

Sending surveys and gathering data is critical in enhancing customer satisfaction. Research shows that 77% of customers prefer businesses that request and apply customer feedback….

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