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CX Transformation: The Realignment of Business Strategy, Processes, and Vision

What Is CX Transformation? CX Transformation is the collection of all customer experiences provided by an organization to ensure cohesiveness, engagement, and enrichment of all…

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The Secret to Why Amazon Customer Experiences Are Unbeatable

Known as the world’s leading digital retailer, Amazon customer experiences have been driving the eCommerce industry forward. The company originally started as an online bookselling…

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8 Benefits of Collecting Customer Feedback Throughout the Customer Journey

Every business has one goal: to make customers happy. After all, without happiness, you’re not likely to make many sales. But keeping customers happy is…

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Customer Service and Customer Experience: Operational Differences and Similarities

Customer service and customer experience are terms you’ll hear frequently in business. There’s a good reason for this. Together, they form the backbone of every…

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Best Practices to Excel at Customer Centricity

Customer centricity is not a new idea. Its foundation principles were set with the expansion of the digital era, and it has since continued to…

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5 Ways You Can Reduce Churn with WhatsApp

WhatsApp for Business is a text messaging channel built with small business owners in mind. With over two billion monthly active users around the world,…

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