Optichannel
Blog

How Optichannel Communication Speeds Up Your Debt Collection Process

For a long time, the debt collection process has favored businesses. Instead of creating custom steps in the debt collection process that cater to the…

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Faster Repayment
Blog

5 Credit Collection Strategies for Faster Repayment (and Better CX)

Missed payments aren’t always intentional — customers forget or they think they’ve already paid. Credit collection is part of doing business, but it doesn’t have…

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Financial Services Buildings
Blog

Why Rich Communication Services (RCS) Will Be Non-Negotiable for Digital CX in Financial Services

For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…

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Debt Collection
Blog

6 Reasons Your Debt Collection Process Is Failing You

Companies across the world lose millions each year, writing off bad debts as the result of a slow and ineffective debt-collection process. In 2016, UK…

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Customer Journey
Blog

Customer Journey Stages: Credit Collection with Proactive Messaging [Part 4/4]

Credit Collection with Outbound Proactive Messaging is part 4 of our 4 part Customer Journey Stages series. Click below to view the following stages: Part…

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Credit Collection
Blog

Credit Collection Software: Strategies to Improve Customer Relationships and Revenue

Each of the individual challenges faced by credit collections teams are big in their own right. Combined, there’s a lot to overcome. Some of these…

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