Banks
Blog

How to Safely Navigate Digital Transformation in Banking

Not so long ago, it was normal for customers to round up their cash and cheques, drive to their local bank, and then wait in…

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Trends
Blog

3 Trends Leading the Way to Digital Transformation in Financial Services in 2019

Digital transformation in financial services and banking has changed the way people manage their money. From sophisticated mobile banking apps to personalized text message services,…

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Optichannel
Blog

How Optichannel Communication Speeds Up Your Debt Collection Process

For a long time, the debt collection process has favored businesses. Instead of creating custom steps in the debt collection process that cater to the…

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Faster Repayment
Blog

5 Credit Collection Strategies for Faster Repayment (and Better CX)

Missed payments aren’t always intentional — customers forget or they think they’ve already paid. Credit collection is part of doing business, but it doesn’t have…

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Financial Services Buildings
Blog

Why Rich Communication Services (RCS) Will Be Non-Negotiable for Digital CX in Financial Services

For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…

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Debt Collection
Blog

6 Reasons Your Debt Collection Process Is Failing You

Companies across the world lose millions each year, writing off bad debts as the result of a slow and ineffective debt-collection process. In 2016, UK…

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