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How Retailers Can Recover From the Covid-19 Crisis

Covid-19 is undoubtedly having huge implications for retailers. According to a recent survey, 85% of businesses in Ireland have either scaled back or shut down….

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Faster Processes with Barcodes in Rich Media Messaging

We are constantly upgrading our products and services with engaging features and the most recent addition is the new barcode functionality. This function helps enterprises…

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Inbound Contact Center Metrics and How to Track Customer Success

Contact center metrics are one of the best ways to solve a common contact center problem — inconsistency. Imagine a customer calls into customer support…

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SMS and MMS: What’s the Difference?

Now more than ever, people use their phones to connect with the world around them. They share voice and video files, shop, pay bills, and…

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The Secret to Reducing Avoidable Inbound Calls to Customer Service Teams

Pretend for a minute that you work for an enterprise B2C company. Your company wants to reduce inbound calls, so you invested in a few…

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8 Ways to Collect Phone Numbers for Your Rich Media Messaging Campaigns

Compared to emails, mobile messages like rich media and SMS are more effective at getting messages in front of customers. Text messages have an open…

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