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Customer Service and Customer Experience: Operational Differences and Similarities

Customer service and customer experience are terms you’ll hear frequently in business. There’s a good reason for this. Together, they form the backbone of every…

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How AI Can Improve Customer Experience

Ever wondered how AI can improve customer experience? Leveraging AI in the 21st century is necessary to improve business efficiency. Firstly, artificial intelligence has become…

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Automated Customer Service Interactions in 2022

McKinsey reports that 29% of customer support tasks can be automated. Automated customer service, if properly carried out, can alleviate the stress on human customer…

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