The cost of missed deliveries

One of the major challenges that logistics companies and retailers deal with is around deliveries and redelivery of items when customers aren’t available.

On average, it costs a retailer £21 for a late delivery, while replacing a lost parcel costs an average of £123. No one likes to miss a delivery. Not letting your customers about their orders’ status will lead to poor customer satisfaction.

This can be easily reduced with proactive delivery notification solutions with a predetermined delivery time maximises on-time acceptance of packages and increases customer satisfaction.

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Lack of communication

A checkout experience should inform the customer of the order confirmation and expected delivery date. There is usually little opportunity for customers to speak with the delivery service or drivers to update them of an address change or a new delivery timing. Because customers can’t get in touch directly with the retailer, this may lead to low customer satisfaction and customer loss.

Direct communication via SMS and Rich Media Messaging are methods that can solve delivery problems in a timely manner. They send out instantly to large databases and can be created within minutes. Improve the efficiency of your delivery notifications with VoiceSage.

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What Logistics Companies & Customers Want

Fast and easy communication is key to success in the logistics industry. VoiceSage’s delivery notifications, reliability and speed of delivery are just a few reasons why big brands like The Very Group and Wickes chose us in the first place and why they are delighted with our services.

What we achieved for The Very Group:delivery notifications sms voicesage

  • 50% reduction in inbound call volumes
  • 20% reduction in missed deliveries
  • 4-fold increase in customer engagement

Choose VoiceSage’s delivery notification services to reduce missed deliveries:

  • SMS for order confirmation
  • Interactive communication using Rich Media Messaging
  • Chatbot solutions
  • Delivery notification and scheduler
  • Collect payments easier
  • Simplify customer journey
  • Create an efficient logistics process for retailers and customers



Public notice of the appointment of a process adviser Section 558J(3) of the Companies Act 2014
Pursuant to the passing of a resolution of the board of directors of VoiceSage Global Holdings DAC, Company Number 348563, on 1 March 2023, and being satisfied that Ian Barrett, KPMG is qualified in accordance with section 633 of the Companies Act 2014 (‘the Act’) for appointment as a process adviser, Ian Barrett has been appointed as process adviser for the company, in accordance with section 558E of the Act for the purpose of preparing a rescue plan in accordance with the provisions of Part 10A of the Act.