A customer satisfaction survey is a great way of measuring how the products or services provided by a company meet customer expectations.
VoiceSage’s surveys can get you the information needed to improve products, services, and user experience. You can automate event driven surveys and see how a specific transaction or customer interaction can impact your overall customer satisfaction. Send them via several channels: SMS, Rich Media Messaging, voice, email, or WhatsApp for Business.
Our platform stores all the data collected via surveys. Use it alongside your business metrics to produce an in-depth reporting that allow you to make better decisions. See how you can create better products, improve customer service, retain customers, or enhance services.
28% of customers who submit a complaint to customer service said they’d spend less money at companies that had bad service. Instead of a reactive response to revenue loss, adopt a proactive approach to levelling up customer satisfaction.
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