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Easy-to-use Chat Tools for Small and Large Businesses

If your business isn’t using a chat tool for both internal and external communication, you’re not communicating effectively Instant and precise communication is more vital…

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Customer Service and Customer Experience: Operational Differences and Similarities

Customer service and customer experience are terms you’ll hear frequently in business. There’s a good reason for this. Together, they form the backbone of every…

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11 Black Friday Marketing Ideas and Best Practices to Incite Customers

Boosting Sales on Black Friday Is Challenging What better date for both customers and retailers to love than Black Friday? For marketeers, it’s the season…

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6 Low-Cost Ways for Startups to Skyrocket Their Brand Awareness

You’ve just launched your start-up and are all excited about it. You might have a great name, your logo is on point, your website is…

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Understanding Conversational Sales: What it is, How to Master it, And How it Can Benefit You

Today’s customers expect to interact with businesses on their terms. They want personalized service and meaningful conversations about their needs and pain points. They also…

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How to Improve CX with Customer Feedback

What a Successful CX Strategy Looks Like Customer experience (CX) is not a one-off project. It’s a continuous process that has to be improved as…

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