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8 Benefits of Collecting Customer Feedback Throughout the Customer Journey

Every business has one goal: to make customers happy. After all, without happiness, you’re not likely to make many sales. But keeping customers happy is…

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How Customer Service Teams Can Measure Shopper Satisfaction with Customer Surveys

In retail, especially in brick-and-mortar stores, how you interact with customers partially determines their level of satisfaction. Plus, with access to digital platforms like social…

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