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Virtual Contact Centre Efficiency

What Is a Virtual Contact Centre? A virtual contact centre is a customer service platform that operates through the use of remote agents and technology….

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Lead the Charge: Key Strategies for Achieving Customer Service Excellence in 2023

Customer service excellence refers to organizations committing to deliver high-quality, positive, and efficient customer support diligently and consistently. Intuitive customers know whether an organization cares…

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What Are Unified Communications

Definition of Unified Communications According to Gartner, unified communications (UC) products — equipment, software, and services — provide and combine multiple enterprise communications channels, such…

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