Decrease Contact Centre Costs
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How to Decrease Costs in Contact Centres

The customer service industry is currently facing many challenges. During the time of COVID-19, contact centres are adapting to new working environments whilst trying to…

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Common IVR Call Centre Problems and How to Avoid Them

If you’ve called a call centre number recently, then you’ve dealt with an interactive voice response (IVR) system. You’ll recognize it as the automated voice…

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Outbound Interactive Voice Messaging For Contact Centres

For some reason, outbound interactive voice messaging gets less love as an omnichannel asset than it deserves. Whilst VoiceSage is a big proponent of other…

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