VoiceSage introduced a new service that allows companies to convert SMS into email and vice versa to improve customer brand communications. Customers can now send a response via SMS to brands and we convert it to an email. The response is routed according to the brand’s email routing logic. Moreover, the brand can reply via email which is then converted to a SMS.
Brands can connect with any email service provider and the text message will be delivered the same way. This is perfect for when you want to reach contacts who use email more than text messaging. Knowing your customers’ preferred channel makes your communication easier.
We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a safe bet that it’s within reach. In fact, 80% of people check their smartphone within 15 minutes of waking up and overall, we spend more than four hours of our day glued to the mobile screen.
Although SMS has become the preferred communication channel for most customers, there are still people who use email more. VoiceSage wants to make sure you get the best value for your brand-customer communications. Power up customer interactions and receive customer replies into a single inbox.
For many companies, SMS alone is a powerful tool that allows businesses to send concise and instant messages. But combined with email you can create a seamless customer communication experience that’s reliable, scalable and fast.
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