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Customer Satisfaction
Blog

Customer Satisfaction Surveys: Success Metrics

Interactive messaging — real-time communication between people and businesses through voice and text messaging — has become a vital part of doing business. Keep your…

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Extreme Weather Conditions
Blog

Crisis Communication Planning for Extreme Weather

Winter is here, and with it comes extreme weather. During the stormy conditions of early 2018, the UK economy lost a minimum of £1 billion a…

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Customer
Blog

Digital Customer Journeys: How to Create and Optimise Them

You’ve put effort into the products and services you sell and paid for effective direct marketing to promote them, successfully building interest and bringing customers…

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Customer Browsing Mobile
Blog

Ecommerce Order Fulfilment: 5 Mistakes to Avoid

  Ecommerce order fulfilment sets you up to wow your online customers with fast, impactful service, but if you’re making mistakes, it has a long-lasting…

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Financial Services Buildings
Blog

Why Rich Communication Services Will Be Non-Negotiable for Digital CX in Financial Services

For the most part, customer outreach in the finance industry consists of a multi-channel approach, consisting of some combination of email, phone calls, SMS, Apps,…

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Debt Collection
Blog

6 Reasons Your Debt Collection Process Is Failing You

Companies across the world lose millions each year, writing off bad debts as the result of a slow and ineffective debt-collection process. In 2016, UK…

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