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Call Centre
Blog

Call Centre Strategy: 5 Steps With New Ideas and Proven Tactics

Call Centre managers and directors are highly occupied with helping customers connect in the best way possible with their brand. Central to achieving that is a focus on designing and building the ideal contact centre strategy. The following is a summary of our ebook on Contact Centre Strategy.

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SMS vs Email and Apps
Blog

SMS vs Email and Apps: Customer engagement infograph

We all know that mobile phones are now the main form of communication. If you’re not reading this on your smartphone right now, it’s a…

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GDPR
Blog

VoiceSage and GDPR Compliance

Why GDPR for VoiceSage? Data Privacy really began in Europe in 1981 with the Council of Europe adopting the Data Protection Convention rendering the right…

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Blog

Optichannel Marketing: The Only Way to Cope With Changing Customer Psychology?

In January, VoiceSage conducted a special roundtable event with our partners at the UK Contact Centre Forum on the important contact centre industry issue of…

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Certified
Blog

VoiceSage Achieves ISO 27001:2013 Certification

The Highest Standard of Information Security On 26th of March 2018, VoiceSage received confirmation that the company had achieved ISO 27001:2013 certification [PDF] from Certification Europe,…

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Blog

What Are Your 2018 Customer Service Priorities?

Check out our video coverage from our attendance Engagement Summit in November 2017. It features contributions from a range of customer engagement practitioners and experts including Stuart Walsh of logistics giant Cycle Global, Dawn Roberts of Express Gifts, Engage Business Media’s Steve Hurst and Rich Davies of Barclays.

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