Managing the digital customer journey has never been more important, or more complex.
Brands are elevating the roles of CX professionals, marketers, and people responsible for contacting, delighting, engaging, and even indulging the customer.
However, they face common disaster zones throughout the customer journey. Here are 8 identified by VoiceSage customers, with a solution for each.
How to Solve Catastrophic Friction Points in the Digital Customer Journey [PDF]