VoiceSage To Present Webinar On Optichannel And AI
Proactive customer contact service leader will explore how chatbots and AI is emerging as a real option for contact centres, plus the optichannel paradigm for customer queries
Dublin & Birmingham, 19 October, 2017 – Customer engagement services leader VoiceSage is delighted to announce it is running a webinar next week, entitled ‘Optichannel And AI – The Shape of Future Customer Contact Strategy’, and in the lead up to the widely anticipated Engage Customer Engagement Summit this November 13.
VoiceSage is a Platinum level sponsor for the Customer Engagement Summit and is hosting the specially-designed supporting webinar to help professionals explore AI-enhanced customer service and how to implement the technology in the real world successfully as part of an optimal channel strategy.
The webinar, scheduled for 12-12.45pm on Thursday October 26, 2017, will be hosted by Engage Business Media Editorial Director Steve Hurst and will feature interactive presentations from VoiceSage’s Enterprise Consultant John Duffy, and VoiceSage’s Head of Product Matthew Weil.
John and Matthew will discuss and will take questions on:
• how chatbots and AI is emerging as real option for contact centres
• customer examples of how AI technology can improve performance and behaviour
• how you can set up numerous triggers and business rules to maximise responsive service
• the optichannel paradigm for customer, department to customer, and individual to customer style queries: AI, voice, mail, text or social media, and which works best for what outreach need.
To sign up for The Engage Customer Engagement Summit special webinar on Thursday October 26, 12-12.45pm, register here.
You can also sign up to receive a copy of the webinar presentation, if you are unable to attend the event itself.