VoiceSage | Our Story | Customer Messaging | Contact Centre Solutions

ABOUT US

Founded in 2003 and headquartered in Dublin and Birmingham, VoiceSage has deep heritage and experience in delivering transformational interactive customer communications solutions that streamline and add value to high-volume contact activities.

Household brands including Argos, Dun & Bradstreet, Thames Water, AXA Insurance and Freemans Grattan Holdings rely on VoiceSage to reduce inbound call volumes, increase appointments and deliveries, reduce debt and enable real-time customer conversations.

VoiceSage’s cloud-based messaging product and services deliver more than 2 million messages a day and are used by businesses serving more than 75% of the UK population. More than 44 million individual phones in the UK have received a VoiceSage message at some time.

As a privately held international communications technology company, leading the way in automated customer contact communications we deploy class leading interactive messaging solutions – voice, sms, e-mail, chat.

Proven Track Record

VoiceSage has been at the centre of the communications enabled business process industry (CEBP) for over ten years. Our success has been built on intensive R&D, a passion for technology and our methodology of engagement. From the ground upwards, our technology and solutions have been crafted to deliver real value and improvements for our clients.
We are a trusted partner in delivering millions of real-time interactions to our clients’ customers.

As our clients will attest, our innovative products, teamed with our effective delivery and speed of implementation readily impacts the bottom line, delivering real business results.

Our Engagement Methodology

We are passionate about what we do and what we can deliver. Our customer-centric approach means that we are by our clients’ sides every step of the way. We deliver more than a point solution. But rather continue on the journey and guide clients through a continuous iterative process that facilitates the fine tuning and expansion of their contacts strategy across the organisation.

From our extensive experience with leading organisations, we have the ability to assist clients in achieving significant performance improvements in their desired area.

Speed to Value

Our Software-as-a-Service (SaaS) is cloud-based which means clients can be up and running as soon as they need to be. There is no hardware required and no set-up costs. Scale up and down as the business dictates with no additional cost implications. Our speed to value performance is second to none.

Market presence

Established in 2003, VoiceSage has enjoyed rapid growth, doubling annually since 2006 and is currently a market leader in the Telecommunications, Healthcare, Retail, Utilities and Financial Services sectors. Our excellent service delivery, coupled with product innovation and our turnaround times, is reflected by our market presence with clients including , Littlewoods, HomeBase, NHS, Express Gifts and Lloyds Pharmacy.

THE TEAM

J.J Kett - Chief Executive Officer


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J.J., VoiceSage's founder and CEO, is the vision behind the company. Bringing more than 30 years' senior management experience to the role from across the technology and academic sectors, he has steered and moulded the business making it the exciting, forward-thinking organisation it is today.

In particular he believes in fostering an entrepreneurial spirit, and actively motivates the people around him to work with him to turn an idea into a successful business. His philosophy is to ensure that employees enjoy a share of the success they create, and that clients always receive outstanding service and commitment and are able to draw on cutting-edge technology to improve their business.


Edward Gahan - Chief Technology Officer


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Edward brings 20-plus years of technology, programming and operational management experience to the role of VoiceSage Chief Technology Officer.

An accomplished senior programmer with a wide range of experience delivering mission-critical business solutions in the IT, Financial and FMCG sectors, including roles or projects for blue chips such as BM, Microsoft, Citigroup, AIB, BOI, Ulster Bank and Irish Life, Edward has been with VoiceSage since February 2005.

Edward has been a significant driver of all of company's technology development initiatives, such as the flagship VoiceSage Messaging solution, the core data import system, scheduling mechanisms, text-to speech generation and reporting functionality.

Paul Cogan - Chief Operating Officer

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Paul joined VoiceSage in January 2016 and currently serves as Chief Operating Officer.

Combining a financial and commercial background, Paul brings over 15 years' management experience to the role. Prior to joining VoiceSage Paul worked for Digisoft.tv where he played a pivotal role in defining their strategic direction and growth of the business. During this time Paul gained significant international experience where he was responsible for Digisoft.tv successfully expanding into the African and Middle East market. Paul worked with some major blue chip companies including MTN and Vodafone.

Paul who is a chartered accountant by trade brings creativity and strategic focus which makes him an exciting addition to the VoiceSage team.

 

THE AWARDS

VoiceSage has been recognised for developing leading technology and delivering transformational customer communications that enable real-time customer conversations.

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VoiceSage is Crowned "Contact Centre Product of the Year"

VoiceSage been recognised at the Network Computing Awards for providing innovative solutions that have been instrumental in improving organisational performance.


VoiceSage Recognised for Significant Sales Achievement at the ISA Software Industry Awards 2012


Read More

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Call Centre and Customer Services Award 2011

Product of the Year for VoiceSage Survey

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Frost & Sullivan

Global Communications Enabled Business Process Entrepreneurial  Company of the Year, 2011.

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EComm

European Communications Innovation Community Award 2009