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The Power Of Proactive In Practise: Elmbridge & VoiceSage, Part II of II

We recently had the chance to catch up with one of our most interesting public sector VoiceSage clients, Elmbridge Borough Council in Surrey. Elmbridge’s Dawn Crewe was speaking at an industry event we supported, the Future of the Contact Centre …

25th May 2017 No Comments

The Power Of Proactive In Practice: Elmbridge & VoiceSage, Part I of II

We recently had the chance to catch up with one of our most interesting public sector VoiceSage clients, Elmbridge Borough Council in Surrey. Elmbridge’s Dawn Crewe was speaking at an industry event we supported, the Future of the Contact Centre …

19th May 2017 No Comments

The Sensitive, Demanding Customer Reality You Have To Deal With

We recently had the chance to catch up with VoiceSage’s partners and customers at an industry expo we supported, the Future of the Contact Centre conference, run by our partners at Engage Business Media We did some vox pop interviews …

3rd May 2017 No Comments

Without The Right Link, All Of The Technology In The World Won’t Help

We recently had the chance to catch up with VoiceSage’s partners and customers at an industry expo we supported, the Future of the Contact Centre conference, run by our partners at Engage Business Media We did some vox pop interviews …

26th April 2017 No Comments

What Are the Biggest Current Engagement Hurdles Out There?

We recently had the chance to catch up with VoiceSage’s partners and customers at an industry expo we supported, the Future of the Contact Centre conference, run by our partners at Engage Business Media. We did some vox pop interviews …

24th April 2017 No Comments

Communications: A Way To Support Your Business

We recently ran a successful webinar, Proactive Customer Service; Top Brands Share Their Top Tips, with partner Engage Customer. John Duffy reviews some of what was discussed Business technology has no value outside of real business use cases. That’s why …

24th March 2017 No Comments

VoiceSage Is Going To Help You Move Towards A Truly Conversational Economy

We recently ran a webinar, Proactive Customer Service; Top Brands Share Their Top Tips, with partner Engage Customer. Matt Weil reviews some of what was discussed So what’s changed in the field of customer contact? Are we doing things differently …

16th March 2017 No Comments

Proactive Service Becoming Ever More Vital A Tool For Brands

John Duffy shares the results of the second part of a major recent VoiceSage market research exercise concentrated on the growing importance of Proactive for contact centres We recently conducted an in-depth market research exercise in partnership with one of …

14th March 2017 No Comments

Personal, Measured, And Important To Business: Welcome To The Contact Centre’s World In 2017

VoiceSage’s John Duffy shares some fascinating details of an important industry-wide probe into what’s happening in terms of current customer contact centre outreach Brands are being much more personal in terms of their outreach, which often happens by phone, and …

6th March 2017 No Comments

Using Digital Communication Is No Longer Innovative for the Public Sector. It Has To Be BAU

Public sector expert John Duffy outlines why, in an era of permanent budgetary pressure, eliminating the paper chase is the only option As we start another year in the public sector – a year that is sure to be marked …

15th February 2017 No Comments