How to Solve Catastrophic Friction Points in the Digital Customer Journey

Written by

Managing the digital customer journey has never been more important, or more complex.
Brands are elevating the roles of CX professionals, marketers, and people responsible for contacting, delighting, engaging, and even indulging the customer.
However, they face common disaster zones throughout the customer journey. Here are 8 identified by VoiceSage customers, with a solution for each.

 

How to Solve Catastrophic Friction Points in the Digital Customer Journey [PDF]

 download Friction in the customer journey small

Published on: 3rd December 2018

Blogs and guides

News, opinion and solution guides for organizations operating contact centres

Blog

How to Solve Catastrophic Friction Points in the Digital Customer Journey

Managing the digital customer journey has never been more important, or more complex. Brands are elevating the roles of CX professionals, marketers, and people responsible…

Read more
Blog

How to Fix Your Frustrating Digital Customer Journey and Cash In

You’ve put effort into the products and services you sell and paid for effective direct marketing to promote them, successfully building interest and bringing customers…

Read more
Blog

5 Order Fulfillment Mistakes Messing With Your Digital Customer Experience

Order fulfillment sets you up to wow your customers with fast, impactful service, but if you’re making mistakes, it has a long-lasting impact on your…

Read more

Book a Demo

Experience VoiceSage for yourself with a personalised demonstration

Book a demo with one of our customer engagement experts.
See how VoiceSage transforms outbound and inbound customer contact operations.



Book a Demo