Featured Products
VoiceSage Survey
The newest solution to be available to our customers-
VoiceSage Survey, was recently awarded "Best Product of the Year" at the 2011 Call Centre & Management
Awards in London. This cloud- based solution enables you to design and implement powerful,
timely, and relevant customer surveys on demand.
You can create fully
customised voice messages to pose questions to your
customers to gauge their satisfaction in relation to a
particular event or interaction with your company.
The most common use for VoiceSage Survey is to conduct Net Promoter Score (NPS) Surveys to gauge customer satisfaction with your company.
Benefits:
Download more information on VoiceSage Survey or Contact Us
Agent Desktop
Agent Desktop provides your contact centre agents with the ability to send templated text messages from their desktop to customers during or after a call as a confirmation of all the key information discussed so the customer has a memorable point of referral.
In issuing this message to the customer, there is no impact on the Average Call Handling Time (AHT) so there is no drain on agent resources.
One of the biggest benefits delivered through using Agent Desktop has been increasing First Call Resolution rates, one of our customers reported a 96.5% First Call Resolution in repeat calls.
Agent Desktop can also be used within collections teams where "Promises to Pay" are a vital metric. The use of the system in this environment has delivered 12% increases on Promises to Pay being kept.
Benefits:
Download more information on Agent Desktop or Contact Us
VoiceSage Collections
VoiceSage helps the collections function of all businesses in these challenging financial times, where every payment missed impacts heavily on the companys' bottom line. Recovering debt is costly for all companies no matter what technology or processes are being used. These technologies usually include diallers, postal letters, notifications and emails- all of these being used in varying amounts to achieve a succesful payment.
VoiceSage Collections allows you to implement an interactive messaging campaign that will help you collect your money sooner, at a fraction of the current cost and reduce the amount of agents needed to complete the collections process.
Customers can discretely be informed of their account status and the appropriate action to take without the need for agent intervention. The technology also allows the customer to perform Autopay features over the phone to complete the transaction. The system can also route the customer back to credit managers to handle their issue in full if requested.
Benefits:
For more information on VoiceSage Collections Contact Us
VoiceSage Logistics
Reduce delivery "No Shows" and appointment "Do Not Attends" (DNA's) with the powerful tools that VoiceSage Logistics provides.
Failed deliveries or unused appointment slots can be a drain on company resources and mismanaging these leads to millions in lost revenue annually. Typically, companies manage failed deliveries by factoring in a fail rate of between 3- 5%. VoiceSage aims to use interactive messaging to reduce this figure to below 1% which frees up funds and resources to the company.
Interact with your customers via their phone to schedule and alter
appointments or remind them of an upcoming appointment,
manage their deliveries or interact with customers on
time-sensitive activities.
VoiceSage Logistics is being used by many different kinds of organisations including the NHS in the UK to reduce their missed appointments- you can read the
NHS Portsmouth Trust case study.
VoiceSage Logistics is also being used successfully in
catalogue retailers to assist in their order delivery processes. Messages are now sent to customers to ensure they are available to receive their order, thereby reducing costly missed deliveries.
Benefits:
For more information on VoiceSage Logistics Contact Us
VoiceSage Contact
Getting the right message out to your customers at the right time can be hugely beneficial, the two biggest benefits that can be delivered are greatly reduced inbound calls to your contact centre, and boosting sales.
Unnecessary inbound calls can be a drain on your business resources, using VoiceSage Contact to proactively contact customers will significantly reduce the number of inbound calls, allowing your agents to focus on more beneficial tasks.
Using a multi-channel communications strategy to deliver information to the customer ahead of requests, or presenting information after a trigger event lessens the customers' need to call your contact centre.
One of our customers in the financial services sector reported a 64% decrease in their inbound calls to agents after implementing a VoiceSage communications campaign.
Most companies are failing to optimise the
potential of their CRM to promote products or services to
their audience. VoiceSage Contact integrates with your existing customer database and
allows you to implement a multi- channel contact strategy that includes voice, SMS, email or chat. Another
of our clients reported an increase in sales by 4% by using this type of strategy. Creating a personalised service experience will also increase customer satisfaction and brand loyalty.
Benefits:
For more information on VoiceSage Contact, Contact Us
Flexible Hosted Solutions
Future-proof Cloud Technology is here.
VoiceSage software sits entirely in the cloud, we built the system from the ground upwards to operate online, free of the hassle associated with traditional software installs. We combine communications, messaging and information into work flows and business processes that help you get things done simpler, and quicker.
Being in the cloud means you can expand or scale down the system as you use it, without the cost implications. VoiceSage allows you the ease of use and flexibility to create, send and manage all your messaging requirements to deliver improvements to your key business metrics.
Benefits of the Cloud: