Benefits for the Retail Industry

  • Improved fraud management on orders
  • Quicker notification to customers for sales and promotions
  • Improved customer experience and satisfaction with personal order, delivery, returns information
  • Increased First Call Resolution up to 96.5%
  • Real-time Reporting & Analytics
  • Increase Phone Number Capture by over 50%
  • Reduce inbound calls by up to 64%
  • Increase sales by 4% and above
  • Ability to deploy multi- channel contact strategy
  • Fully featured with interactive voice, interactive SMS, email and web chat interaction

    • Benefits for the Utilities Industry

  • Improved operational effectiveness
  • Assists with automated meter reads
  • Reduce Cost per Completed Net Promoter Survey to less than 40p
  • Capture customer feedback and verbatim comments
  • Real-time Reporting & Analytics down to agent level
  • Offers issue resolution to those with low scoring NPS/ detractors
  • Visual tag clouds with verbatim keywords for high and low scores
  • Reduce clients in arrears by over 20%
  • Reduce inbound calls by up to 64%
  • Ability to deploy multi- channel contact strategy
  • Customise messages with recipient's name or any other specific details
  • Agents can hold text conversations directly with customers
  • Fully featured with interactive voice, interactive SMS, email and web chat interaction

    • Benefits for the Banking Industry

  • Increased payments on "Promises to Pay" by up to 12%
  • Reduces fraud
  • Improve Customer Satisfaction
  • PCI DSS Secure Access for Agents
  • Reduce clients in arrears by over 20%
  • Real-time Reporting & Analytics
  • Improved operational effectiveness
  • Reduce bad debt provisioning
  • Reduce inbound calls by up to 64%
  • Ability to deploy multi- channel contact strategy
  • Improve customer experience by keeping customers updated
  • Customise messages with recipient's name or any other specific details
  • Smooth out your call patterns and use available customer service agents effectively

    • Benefits for the Healthcare Industry

  • Decrease appointment Do Not Attends(DNA's) by over 30%
  • Reduce missed appointments
  • Improve medication effectiveness through reminders
  • Improved operational effectiveness, reduce operational costs
  • Rapidly create, deploy, manage and measure your campaign in real time
  • Deploy as part of your multi- channel contact strategy
  • Customise messages
  • Fully featured with interactive voice, interactive SMS, email and web chat interaction

    • Benefits for the Collections Industry

  • Expand operational hours with a fully automated system
  • Improved operational effectiveness
  • Reduce bad debt
  • Increased payments on "Promises to Pay" by up to 12%
  • Reduce clients in arrears by over 20%
  • Increase cash collected by 22%
  • Increase right party contact (RPC) per agent per hour by 30%
  • For every £1 spent on automated messaging, an additional £22 can be collected in revenue
  • Rapidly create, deploy, manage and measure your campaign in real time
  • Ability to deploy multi- channel contact strategy
  • Customise messages
  • Smooth out your call patterns and use available customer service agents effectively
  • Agents can hold text conversations directly with customers
  • Real-time Reporting & Analytics
  • Fully featured with interactive voice, interactive SMS, email and web chat interaction

    • Benefits for the Logistics Industry

  • Reduce delivery No Shows by over 250%
  • Improved operational effectiveness
  • Improve customer satisfaction
  • Real-time Reporting & Analytics
  • Decrease appointment Do Not Attends(DNA's) by over 30%
  • Reduce your carbon footprint
  • Reduce fuel costs involved in missed deliveries
  • Integrate with your existing logistics or mapping systems
  • Reduce inbound calls by up to 64%
  • Rapidly create, deploy, manage and measure your campaign in real time
  • Deploy as part of your multi- channel contact strategy
  • Customise messages
  • Fully featured with interactive voice, interactive SMS, email and web chat interaction