Delivery Confirmation
Delivery and order confirmation can be done easily through VoiceSage Logistics. Integrated into your stock system, VoiceSage can send text messages to your customers
upon their placing an order.
The message can be designed in minutes by you, or with the assistance of our developers, to issue the customer with a confirmation of order details, a reminder of when their order is to be delivered to ensure they're able to receive, or to reschedule the delivery if they're not available.
This simple approach to order confirmation is fully automated, and can dramatically ease the wear on your resources due to failed deliveries.
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Customer Satisfaction Surveys
With the implementation of
VoiceSage Survey you can speedily create and deploy interactive surveys deliverable to your customer via a phonecall.
Surveys can be tailored to be sent to the customer upon completing a certain interaction with your call centre i.e. A customer calling you call centre for a repair issue interacts with the agent. On hanging up the agent can then trigger a call to be sent to the customers phone to gather their feedback on the interaction and to determine their satisfaction level.
This pro-active creation of Surveys ensures the data received is fresh, and any issues that arise from the customers' feedback can be remedied immediately.
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Debt Collection
The process of collecting debt and managing credit can be automated with VoiceSage. By implementing
VoiceSage Collections you can manage customer payments and arrears.
The VoiceSage system can integrate into your existing CRM or
accounting software and enable the sending of interactive voice or text messages to the customer to remind of a payment coming up for renewal, or a payment overdue.
The customer can then input their card details and complete the transaction using our
Autopay feature to capture the payment data, alternatively the customer can choose to be put through to an agent at your call centre to process the payment.
By automating the process, the wear on agents is reduced and the facility for collections is greatly improved.
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Fraud Management
Companies suffer huge losses annually due to fraudulent activity in their customer accounts. Our Fraud service allows you to reduce the amount of suspicious and illegal activity on accounts via phone confirmations.
Implemented into your existing Fraud Protection System, our software can be set up to contact the customer
should the system
detect suspect actions taking place. i.e. an order usually sent to London address is now being shipped abroad or if the account name and address is changed. The customer will then receive a call from our system asking them to either confirm security details of your design or to confirm they’ve placed the order and are ok to proceed to shipping stages.
This type of reactionary response reduces the amount of orders shipped illegally,
reduces the large costs involved in fraudulent orders and also improves customer relations.
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AutoPay
Our Autopay service is a software tool that allows you to collect payments safely and securely via phone from your customers. Autopay works by the customer using the phones’ keypad to specify the action to take, the DTMF tones are translated by our software to then perform that action.
The Autopay feature, once set up, is fully automated so no agent is required to complete the transaction. Being fully automated decreases the Cost per Pound Collected.
As a cloud- based service, collections can be gathered around the clock to increase profitability- this also provides easy access for your customers outside of their working hours.
Autopay can be fully integrated into all our products for a cross-channel strategy: use in combination with Outbound Calling, Interactive SMS, and other products to drive your bottom line collections performance.
Autopay has full auditability- data can be exported to other systems for reporting or for use in Management Information Systems. The in-built analytics can generate the relevant data to ensure full compliance.
We are proud to use Encoded as the default supplier of payment gateway capability for VoiceSage.
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Meter Readings
Utility companies currently place a cost on gathering readings from utility meters. Resources are used in sending employees to the customers address to take the reading. To avoid this, the entire process can be automated with VoiceSage.
The VoiceSage platform can integrate seamlessly into your existing CRM system, allowing all your current customer data to remain intact. You can then set up a voice or text message to be sent to certain accounts on a specified basis to prompt the customer to read their own meter and input the digits. The message can also be set to allow the customer to choose to be put through to an agent for assistance on the issue.
The data entered by the customer is then relayed back to the customer account where our Intelligence Engine will compare the data to existing information to ensure that the customer has entered a valid digit length, or that the figure is within the estimated usage limits set for the accounts to avoid fraud. The system can then trigger another message to be sent to confirm the details with the customer.
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Interactive Communication
With the majority of your customers now mobile, the use of sending messages directly to their phone allows you to unlock the potential opportunities. The VoiceSage platform a is bespoke, cloud- based outbound communication management system. It is designed to help you improve and streamline any customer interactions with intelligent, multi-stage processing.
The platform has seamless integration into your existing software setup, there are no hardware or software requirements or the hassle of migration- the system sits on the internet and is accessed via a safe portal.
Our system supports natural voice (or real voice) messaging, meaning the customer does not receive an automated message from a "robot" and is more likely to interact with the human voice. The message can be recorded in-house or the system can generate the voice using the in-built Text-to-Speech tool.
Interactive messaging can be used alongside your email strategy to create an effective multi- channel communication approach designed to give the most to your customer.
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Professional Services
Project Management
VoiceSage ensure that from the very first point of contact with us right through to deployment and after-care, we provide you with everything you need to be successful.
When you choose VoiceSage you are assigned a dedicated project manager who can look after you right from the idea generation, through to system integration, campaign creation and deployment.
To make sure your project runs smoothly and all your staff are knowledgeable on how the system works, we provide on-site training for up to 5 users or administrators. This training then allows you to self- manage the system and create your own campaigns as you need them.
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Technical Support
VoiceSage have a dedicated support team that are on hand 24/7 to assist you with any technical queries or issues whenever you may need them. VoiceSage customers have full access to the VoiceSage Service Desk which allows you to contact a member of the support team at any time to raise an incident. As a customer you also have access to training documentation and knowledge material to help you along.
There are multiple ways to contact VoiceSage and we have strict policies in place to ensure that every query is handled and managed in a prompt manner and resolved efficiently to ensure minimal interruption or hassle to your operations.
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Consulting
With our practical experience across a wide variety of industries and scenarios we are in a position to advise you on all aspects relating to your communications strategy, industry regulations, best practices and many other areas.
When you work with VoiceSage we also offer you information we’ve gathered from experience with clients and also from industry analysts to guide you in the right direction to get the best results, or help you get the most out of your messaging solution.
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