Founded in 2003 and headquartered in Dublin and London, VoiceSage has deep heritage and experience in delivering transformational interactive hosted customer contact communication solutions that streamline and add value to high-volume contact activities.
Household brands including Argos, Dun & Bradstreet, Thames Water, AXA Insurance and Freemans Grattan Holdings rely on VoiceSage to reduce inbound call volumes, increase appointments and deliveries, increase collections, reduce debt and enable real-time customer conversations.
VoiceSage’s cloud-based messaging product and services deliver more than 2 million messages daily and are used by businesses serving more than 75% of the UK population. More than 44 million individual phones in the UK have received a VoiceSage message at some time.
As a privately held international communications technology company, leading the way in automated customer contact communications we deploy class leading interactive messaging solutions voice, sms, e-mail, chat.
- Proven Track Record
- Our Engagement Methodology
- Speed to Value
- Market presence
We are a trusted partner in delivering millions of real-time interactions to our clients’ customers.
As our clients will attest, our innovative products, teamed with our effective delivery and speed of implementation readily impacts the bottom line, delivering real business results.
We deliver more than a point solution. But rather continue on the journey and guide clients through a continuous iterative process that facilitates the fine tuning and expansion of their contacts strategy across the organisation.
From our extensive experience with leading organisations, we have the ability to assist clients in achieving significant performance improvements in their desired area.
In particular he believes in fostering an entrepreneurial spirit, and actively motivates the people around him to work with him to turn an idea into a successful business. His philosophy is to ensure that employees enjoy a share of the success they create, and that clients always receive outstanding service and commitment and are able to draw on cutting-edge technology to improve their business.
Cormac has over 20 years’ management experience within the retail, financial services and travel sectors, particularly in implementing operational best practices and budget control systems. A qualified CIMA accountant and awarded a full MBA scholarship from St. Joseph’s University in Philadelphia in the US, he also boasts extensive experience of mergers and acquisitions, and of steering businesses through critical transition phases. This has equipped him to embrace change and all of the opportunities and challenges this presents.
Graham’s experience in both technology and general management fields stretches back more than 20 years, during which time he has architected and deployed mission-critical, enterprise projects across financial services, manufacturing and call centre environments. Before co-founding VoiceSage, he was technology architect at Vision Consulting in Dublin and a founder and CTO of online mortgage and home moving services company Ezhome.
In his time Paul has worked with Eircom with responsibility for new venture development, advising more than 40 start-ups. He has also worked as an Internet and telecommunications advisor to the Irish and UK economic development agencies, to Vision consulting and to Aventura, and is a strategic advisor to TSSG, the internationally recognised centre of excellence for ICT research and innovation. He is also an advisory board member of eComm, the leading forum for future communications.
His career has included time at Pitney Bowes, an acknowledged leader in the development of sales professionals and the role of managing director of Netcom, a telecoms equipment company which rose to become a market leader in its field over just three years.
VoiceSage has been recognised for developing leading technology and delivering transformational customer communications that enable real-time customer conversations.
VoiceSage been recognised at the Network Computing Awards for providing innovative solutions that have been instrumental in improving organisational performance.
Call Centre and Customer Services Award 2011
Product of the Year for VoiceSage Survey
Frost & Sullivan
Global Communications Enabled Business Process Entrepreneurial 2011 Company of the Year.
EComm – European Communications Innovation Community Award 2009