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VoiceSage Wins Contact Centre Product Of The Year Award For Fifth Successive Year

6th April 2017 No Comments

Customer communications and outreach solution leader claims a fifth consecutive win for coveted industry award

Dublin & Birmingham, April 6, 2017 – VoiceSage, the customer communications services leader, is delighted to announce it has once again won the title of ‘Contact Centre Product of the Year’ – a title it has now won for an unprecedented five years in a row.

A VoiceSage team was presented with the award last Thursday, 30 March at the 2017 Network Computing Awards in London, after the company beat stiff sector competition to secure the support of the user community.

New product innovations to enhance core campaign functionality for voice, SMS, email and visual touch messaging solutions, as well as traction with leading global and national brands, are believed to be the main factors behind the win.

A consistent and rich customer experience

At a time when consumer satisfaction is high on the agenda in most markets, VoiceSage’s agile, cloud-based customer contact platform continues to strike a chord with brands seeking to deliver effective, customer-centric, multichannel experiences.

“We are thrilled to have won recognition for our hard work yet again, and in such an important and hotly contested category,” commented the company’s CEO, James J Kett.

“The last year has been an exciting one for VoiceSage, with demand from big brand customers and the release of a high tech product roadmap showing the growing relevance of chatbots and IoT,” added Kett.

“These extensions are transforming the options for businesses wanting to work with customers at big data scale, while delivering a consistent and rich customer experience.

“We are honoured that the readers of Network Computing and, most especially our customers, considered us once again for this important mark of acceptance, and our enormous thanks to all who voted for us.”

About the Awards

The Network Computing Awards, now in their tenth year, recognise the companies and technology solutions that have been instrumental in helping organisations function better through optimised, strategic use of their networks.

Each year the awards attract tens of thousands of votes, cast primarily by readers of Network Computing, the UK’s longest-running magazine dedicated to network management.