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VoiceSage User Elmbridge To Present At Major ‘Future Of The Contact Centre’ Conference

20th February 2017 No Comments

Council’s ambitious digital service improvement programme will be showcased at upcoming premier sector event

Dublin & Birmingham, February 20, 2016 – Customer engagement services leader VoiceSage is delighted to announce its key public sector customer Elmbridge Borough Council will be presenting at Engage Customer’s Future of the Contact Centre Conference this week (February 23).

Elmbridge’s case study presentation, set for Hall 1 at 12.35-13.00, will offer a chance for delegates to hear more about an innovative Citizen Relationship Management initiative all about delivering ‘Brilliant Service Every Time’ that relies on VoiceSage’s sophisticated proactive customer outreach technology.

“Elmbridge Borough Council’s CRM initiative is an exemplary project, and we’re really proud that VoiceSage technology and services has been such an important contributor to its success,” said VoiceSage’s CEO, James J Kett.

“We fully endorse the whole Citizen Relationship Management philosophy Elmbridge has used here, as it signals a welcome evolution in local government from a simple contact approach towards proactive citizen service.”

In addition to the Elmbridge case study, VoiceSage will also be exhibiting (Stand 11) at the conference.

This complements VoiceSage’s recent webinar on Customer Engagement, to help professionals explore the concept of proactive customer engagement in today’s market (available for free download here).

“Our participation at the Engage conference and the webinar is all about explaining current proactive engagement best practice,” Kett added.

The CPD-accredited event is scheduled for February 23, 2017 at the Victoria Park Plaza in London and features a wide variety of topic streams and over 30 confirmed presentations.

The event is hosted by Engage Customer, which since 2009 has been helping the global community of customer experience (CX) practitioners get the knowledge they need to devise and implement winning customer engagement strategies.