Energising Customer Conversations
Handling business critical messaging for the UK’s leading utilities companies, VoiceSage messaging solutions automate the customer communications process to deliver immediate, real-time customer interactions for a fraction of the cost of traditional methods.
By providing proactive customer engagement for utilities, we help them reach out to over 20 million homes across the UK, enabling the to manage a number of customer interactions of varying urgency, from meter readings and NPS surveys through to major outage alerts and service updates.
With automate messaging channels such as Interactive Voice Messaging and Automated SMS Conversations, we help utilities companies manage both the day to day demands of inbound and outbound calls as well as enabling them to manage their customer communications consistently and efficiently in times of emergency.
- Reduce costs of completed surveys
- Improve customer satisfaction ratings up to 99.5%
- Increase survey completion rates
- Reduce inbound queries
- Improve operational efficiency
- Better agent utilisation