VoiceSage Is Going To Help You Move Towards A Truly Conversational Economy

We recently ran a webinar, Proactive Customer Service; Top Brands Share Their Top Tips, with partner Engage Customer. Matt Weil reviews some of what was discussed So what’s changed in the field of customer contact? Are we doing things differently …

16th March 2017 No Comments

Proactive Service Becoming Ever More Vital A Tool For Brands

John Duffy shares the results of the second part of a major recent VoiceSage market research exercise concentrated on the growing importance of Proactive for contact centres We recently conducted an in-depth market research exercise in partnership with one of …

14th March 2017 No Comments

Personal, Measured, And Important To Business: Welcome To The Contact Centre’s World In 2017

VoiceSage’s John Duffy shares some fascinating details of an important industry-wide probe into what’s happening in terms of current customer contact centre outreach Brands are being much more personal in terms of their outreach, which often happens by phone, and …

6th March 2017 No Comments

Using Digital Communication Is No Longer Innovative for the Public Sector. It Has To Be BAU

Public sector expert John Duffy outlines why, in an era of permanent budgetary pressure, eliminating the paper chase is the only option As we start another year in the public sector – a year that is sure to be marked …

15th February 2017 No Comments

Compliance – Everyone’s Business

In her first blog our Governance, Risk and Compliance expert Niamh O’Sullivan explains why her role is a key one for both us at VoiceSage and for all our customers Compliance in the context of business and corporate management refers …

6th February 2017 No Comments

Capita Customers Move From Failure To Value Demand With VoiceSage

Capita is a UK leader in technology-enabled business process management and outsourcing solutions. It is helping a wide range of household name clients by using VoiceSage-enabled solutions Named in the Forbes top 100 world innovators for the third year running, …

24th January 2017 No Comments

Four Trends That Will Change Customer Outreach Forever

VoiceSage always has its eye on the future. To this end, let’s look at the four really vital tech developments that will be dominating the way you engage with customers – and the way you’ll work with our technology. Fancy …

20th December 2016 No Comments

AI Will Be A Great Addition To The Customer Contact Mix

Artificial Intelligence (AI) is very of the moment. Researchers are investing a lot of time and effort into predicting how huge the impact of more self-aware systems will be on work, society and even humanity’s future. Quite rightly as there …

29th November 2016 No Comments

Black Friday 2016 Gets New Tech Boost, Thanks To VoiceSage

In his first post for the company, VoiceSage’s new head of product, Matthew Weil details a great new functionality extension coming online just in time for Black Friday Black Friday is one of the biggest shopping days of the year. …

21st November 2016 No Comments
Black Friday

It’s Not About Channel Shift – It’s About Giving the Citizen Communication Options

Proactive customer engagement specialist VoiceSage is carrying out a series of customer Round Tables around CX (customer experience) and proactive customer engagement with the UK Contact Centre Forum. This latest one was all about defending customer choice in the public …

1st November 2016 No Comments
Customer service