It’s Not About Channel Shift – It’s About Giving the Citizen Communication Options

Proactive customer engagement specialist VoiceSage is carrying out a series of customer Round Tables around CX (customer experience) and proactive customer engagement with the UK Contact Centre Forum. This latest one was all about defending customer choice in the public …

1st November 2016 No Comments
Customer service

The Reality Of Proactive Customer Service In 2016 UK

Proactive customer engagement specialist VoiceSage recently hosted a Round Table where a number of its key customers debated the important issues that crop up when they implement proactive strategies in their organisations. Trevor Richer sets the scene What does the …

12th October 2016 No Comments

Why ‘Proactive’ Is The Favourite Term Of Any Serious Organisation Right Now

Trevor Richer, VoiceSage’s Head of Marketing, discusses the real meaning of the word ‘proactive’ when it comes to customer engagement I recently looked at a set of findings from Forrester Research, and I’d like to explain why, and how I …

26th September 2016 No Comments

Wow Factors For Customer Engagement

Martin Williams, who spends his working days with the top 15 accounts for VoiceSage, shares some of the stats and facts about customer success I would like to try and isolate the special extra value we are able to bring …

15th September 2016 No Comments

The Omnichannel Proposition Is Being Proven Right Day By Day

VoiceSage’s Steven Robertson looks at the implications for the VoiceSage user of Mary Meeker’s snapshot of where we all are with the New Economy Young people communicate very differently – and there are still a lot of us out there …

17th August 2016 No Comments

Five Frontline Top Tips For SMS Customer Service With VoiceSage

VoiceSage product expert Stephanie Keyes shares some great ‘top tips’ for making the very most of your new SMS service I’ve been working with customers a lot for the past 18 months here – especially with some of biggest clients …

21st July 2016 No Comments

Don’t Consign Landlines To The Landfill Just Yet

VoiceSage’s Steven Robertson is sceptical about the demise of the home landline phone Many British householders reacting favourably to the recent statement made by Culture Minister Ed Vaizey that ‘outdated’ wired phone rental charges should be scrapped. What Vaizey wants …

2nd June 2016 No Comments

Sorry, But The Death Of SMS Is Somewhat Exaggerated

Steven Robertson reflects on the claim by Google that it’s invented a ‘replacement’ for texting Another day, another article about the death of SMS. Before we get into a discussion of why I am sceptical, a quick observation. In The …

12th May 2016 No Comments

Connecting with Customers: Variety and Timing are Crucial to Getting the Right Result!

There’s a worrying parallel between how the media got the May’15 UK Election so wrong – and how brands may be connecting with customers.

16th March 2016 No Comments

The Visual Customer Survey – A Great Way to Engage

The engagement rate for customer feedback using visual messages is impressive – with customer survey response rates reported at over 20%.

23rd February 2016 No Comments