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Don’t Let The Chatbot Attract The Negativity Of The First Wave Of Offshoring

Matt Weil is worried the sector’s trying to rush a promising technology into the frontline before it’s ready When it comes to defining the most effective contribution of AI (artificial intelligence) in the contact centre a lot of us are …

19th September 2017 No Comments
Chatbot

Chatbot Confusions Will Blow Back On The Unwary

VoiceSage’s Matt Weil argues that misleading AI coverage potentially harms our appreciation of what this tech can genuinely do for brands Earlier this month, you may have read a story that gripped the world’s media about a sinister-sounding piece of …

5th September 2017 No Comments
Chatbot

Proactive? Yes, But Let’s Work Out These Issues First

John Duffy reports on the findings of a recent well-attended roundtable discussion VoiceSage organised with the UK Contact Centre Forum on the topic of proactive engagement Brands know they need to get more proactive – but that knowledge isn’t enough …

20th August 2017 No Comments
Support

Omnichannel, It’s Time For Your Close-Up

VoiceSage’s John Duffy has been exploring some intriguing findings around the power of omnichannel If there’s one word some of us may be tiring of, it’s ‘omnichannel’. Maybe it’s overused and so a bit devalued. The reality is omnichannel is …

25th July 2017 No Comments
Tin can phone

The Real Marketing War Is On the Mobile Front

VoiceSage’s John Duffy has been crunching some important Internet trend numbers – and the results are well worth listening to Every year, the eyes of the Internet marketing and online brand curator world turns to what is pretty routine – …

13th July 2017 No Comments
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Drag, Drop And Shop – At The Touch Of A Button

VoiceSage is delighted to announce the immediate availability of a great new payment functionality extension to the VoiceSage proactive customer engagement suite. Matt Weil explains how this is going to help you Consider being able to set up a fully …

6th July 2017 No Comments
e-commerce

Don’t Be Intimidated By Regulations. We’re Here To Help

Ofcom’s December 2016 directives on Persistent Misuse make a lot of sense – but there’s still a lot here that troubles our CTO, Eddie Gahan At a time when voice in business is under pressure from SMS, social media and …

20th June 2017 No Comments
Legal

The Power Of Proactive In Practise: Elmbridge & VoiceSage, Part II of II

We recently had the chance to catch up with one of our most interesting public sector VoiceSage clients, Elmbridge Borough Council in Surrey. Elmbridge’s Dawn Crewe was speaking at an industry event we supported, the Future of the Contact Centre …

25th May 2017 No Comments
Dawn

The Power Of Proactive In Practice: Elmbridge & VoiceSage, Part I of II

We recently had the chance to catch up with one of our most interesting public sector VoiceSage clients, Elmbridge Borough Council in Surrey. Elmbridge’s Dawn Crewe was speaking at an industry event we supported, the Future of the Contact Centre …

19th May 2017 No Comments
Dawn

The Sensitive, Demanding Customer Reality You Have To Deal With

We recently had the chance to catch up with VoiceSage’s partners and customers at an industry expo we supported, the Future of the Contact Centre conference, run by our partners at Engage Business Media We did some vox pop interviews …

3rd May 2017 No Comments
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